Payments

All payments should be made in advance. You can use all major credit cards or Paypal (and it is all secure) to pay for any of the items we sell.

We cannot offer any digital drafts, proofs or other designs without a purchase being made. Please understand, designing takes time – possible time away from orders which have been paid for and need to be processed. We include a draft of your item with every order that comes through (if you have requested custom work), so you always have a chance to make edits before your final item is sent to you.

If you are using a coupon, please make sure to enter it BEFORE checking out. Once your transaction is complete, and payment is sent, coupons will no longer be accepted. Please understand, but this is a policy of many companies and we honor the same policy too.

Shipping Policy

We ship all items out USPS with tracking always included.  You have a choice, when checking out, if you want First Class Mail or Priority Mail (within the US).  International items are mailed out First Class Mail w/ Delivery Confirmation (for countries that allow it).  If you want international insurance then PLEASE let us know after your order so we can accommodate you.  We can not be be held responsible for how the USPS handles a package once we put it in their hands, or how long it takes to get to you, or if it is lost on its way.  If you are concerned about having a secure and safe delivery, talk to us about registered mail, signature confirmation or other service and we can quote you the appropriate prices.

**We highly recommend USPS Priority Mail.  We have been shipping hundreds of items since 2013 and found it offers the safest & fastest delivery of other services.  Insurance (up to $50) is included, and the rigid flat rate packaging often helps to insure your items arrive safe.

We ship all orders (labels and more) 1-2 business days after final approval of a design has been received.  Larger orders (if you choose to order multiple items, or 100+ items) may take an additional 1-2 business days.  If you have time restraints, please let us know this ASAP so we can discuss whether adjustments need to be made (choosing faster shipping, rush orders, etc.).  

We do not make ANY money on shipping – our website will charge you the current USPS rates as dictated by the US Postal Service.  We absorb the cost of any packaging materials ourselves, we do not charge extra for that!!

If you feel insurance is not needed, please understand that if the package is lost in transit or damaged considerably, I can not offer a refund or replacement when insurance was not paid for or you opted not to have it.  Insurance is automatically included in the Priority Mail shipping cost, but if you want another shipping method then insurance is an additional cost (or you might ask me NOT to insure the package, and you choose to take your chances).   Hope everyone can understand, we appreciate your business as always!!

Digital Downloads

For our digital products, you will either be able to download your item immediately, either from your purchase receipt online or your invoice emailed. Our items clearly explain which items are available using these methods. Both of these methods will prompt you to save your downloaded file to your local computer. Please read carefully, and if you continue to have problems please feel free to contact us for assistance.

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**For INTERNATIONAL customers, please make sure to learn about your country’s customs charges, when applicable. All buyers are responsible for paying any custom fees that are added to your item when it is received in your country of residence.  We can not be responsible for the costs that your country charges – and will not fill out declaration forms improperly to bypass these laws.  Please do not ask us to do this, it is illegal.

Refund Policy

All printed items from our shop are brand new, often custom made, and always HANDMADE. If you have any problems, please contact us first so we can work things through. We are always accessible, and willing to help out!  We may be able to offer a full refund, partial refund or a complete replacement order depending on your order and any issues that might arise.  Please contact us within 3 days of receiving your order (tracking information will help determine when an item is delivered) to let us know if there are issues so we can work together to fix them.

We can not offer refunds for complete custom work (custom designed printed labels, cards etc). If you have a problem, let us know and we will work out a possible replacement or other compensation. It is very important that proofs we provide are carefully reviewed and approved, because we use those exact images to create your final files. If you have made a mistake, and do not realize it until you receive the item, then please understand you might have to pay additional for revisions or replacement items (to fix those errors). If the mistake was on our part – we will offer a full replacement promptly at no additional cost to you.

Refund policy on printed items (labels, business cards, etc)

If you have ordered from us, but did not provide all of the necessary information so we can deliver a draft (when you requested a custom edit), please contact us within 7 days and you are welcome to a full refund of your order. After that time, we ask that you follow through with the order so we can deliver your item as originally purchased.

If you did provide the information we need, and we delivered a draft – please understand that depending on the order size, there may be a “design” fee to cover our time spent and credit card processing fees. The remaining amount of your order can be refunded after this fee is assessed. Please understand – these instances are ONLY if you did not follow through with an order, did not communicate with us in a timely manner and your final items were NOT sent to you. We try to communicate with all customers within a few hours of your order (during the business week), and we try to follow up at a later time if we do not hear from you – but we have so many orders coming through that we can not always contact you right away. We hope that you contact us, and follow through with your order. Please keep the flow of communication going – it helps us to serve you better!!

Refund policy on Digital Downloads (print-at-home items)

Our digital downloads are not returnable due to their electronic nature.  We will always work with you in the event you have problems using the files. We want you to be happy with your purchase, and to be able to enjoy it without any problems.  If you are not 100% happy, we will work with you to fix the issue first and then offer a refund if no other option is available.  We stand by our work!

Incomplete Design Orders!

If you have ordered from us, but did not provide all of the necessary information so we can deliver a draft (when you requested a custom edit), please contact us within 14 days and you are welcome to a full refund of your order. After that time, we ask that you follow through with the order so we can deliver your item as originally purchased – a full refund will no longer be available. If you did provide the information we need, and we delivered a draft – please understand that a full refund can not be offered since our design time was spent to create that draft. Depending on the order size, there may be a “design” fee to cover our time spent and credit card processing fees. The remaining amount of your order can be refunded after this fee is assessed. Please understand – these instances are ONLY if you did not follow through with an order, did not communicate with us in a timely manner and your final items were NOT sent to you. We try to communicate with all customers within a few hours of your order, and we try to follow up at a later time if we do not hear from you – but we have so many orders coming through that we can not always contact you right away. We hope that you contact us, and follow through with your order. Please keep the flow of communication going – it helps us to serve you better!!

Custom Design Work

It is important that our customers are thrilled with the labels and other designs that we create for them. We also think it is important to be up front about what is included in our products – and what might be an additional cost.

What is included:
All of the products in our shop offer customers the chance to send custom text and we will place it on the new labels. We then take information you want to share on the labels (email, phone, address, etc) and we lay everything out.

All of the products in our shop offer customers the chance to send custom text and we will place it on the new labels. We then take information you want to share on the labels (email, phone, address, etc) and we lay everything out.

What might cost extra:
For clients who want something more detailed/intensive, or who want completely custom graphics created and used for their labels, we do offer that for an additional $5-20 fee. This fee will cover custom graphics for your labels, manipulating your logo (if you want a logo added to any of our designs), as well as creating a custom shaped label (if you wanted something that we don’t currently offer). This is a one-time fee, so if you choose to reorder new labels in the future you will not pay this “design” fee again (unless you want to redesign the labels, and do not order the same design previously purchased). The fee will be determined by the complexity of the project.

We hope this information helps to clarify our business, but we welcome questions if anything is unclear. Just contact us, we are happy to help out!!